Privacy Policy 1xbe –
Malaysia User Data Protection

01 Introduction

1xbe is fully committed to protecting the privacy and security of all users' personal data on our platform. This Privacy Policy ("Policy") describes in detail how we collect, use, store, disclose, and protect your personal information when you use the 1xbe website, mobile app, and services.

We understand that your trust is our most valuable asset. That is why we design every aspect of our data management system with security and transparency as the priority. Every decision relating to personal data is made with your interests and rights as a user in mind.

This Policy applies to all users who access the 1xbe platform through any device or channel, including unregistered visitors, registered members, and active users. Please read this document carefully and contact us if you have any questions.

02 Personal Data We Collect

Depending on how you use our platform, 1xbe may collect the following categories of information:

03 How We Collect Information

1xbe collects personal data through several transparent methods:

3.1 Information You Provide Directly

This includes data you provide during account registration, KYC verification, deposit or withdrawal processing, interactions with our customer support team, and participation in promotions or competitions. You always retain full control over the information you choose to share with us.

3.2 Automatically Collected Data

When you access the 1xbe platform, our systems automatically record certain technical information including your IP address, browser type and version, operating system, pages visited, session time and duration, and technical performance data. This information is used to maintain platform security and improve the user experience.

3.3 Information From Third Parties

In certain circumstances, we may receive information about you from trusted payment service providers, licensed identity verification agencies, and relevant regulatory bodies, solely for verification and fraud prevention purposes.

04 Purpose of Personal Data Use

1xbe uses your personal data for legitimate and specific purposes, including:

• Account Management: Create, manage, and maintain your account, including registration processing and KYC verification.
• Service Provision: Allows you to access all products and games on the platform, and process deposits and withdrawals securely and swiftly.
• Security & Fraud Prevention: Identify and prevent unauthorised access, fraud, money laundering, and other illegal activities.
• Customer Support: Process and respond to your inquiries, complaints, and requests for assistance efficiently.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including mandatory financial record retention.
• Platform Improvement: Analyse usage patterns to improve the design, functionality, and overall experience of the 1xbe platform.
• Service Communications: Send you important notifications regarding your account, transactions, and policy changes.
• Optional Marketing: With your consent, sending you information about promotions, offers, and platform updates that may be of interest to you.

05 Data Sharing & Disclosure

1xbe does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, there are limited situations where we need to share your information:

5.1 Trusted Service Providers

We work with selected third-party service providers to help operate the platform, including payment processing providers, identity verification services, technology infrastructure, and customer support services. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by 1xbe.

5.2 Legal Requirements

1xbe may need to disclose user information to relevant authorities when required by law, court order, or regulation, or when there is an urgent need to prevent financial crime or protect public safety.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user data may be transferred as part of that transaction. Users will be notified in advance and their rights will continue to be protected under the same terms.

06 Security & Data Protection

We invest seriously in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we implement include:

• 256-bit SSL/TLS Encryption for all communications between your device and our servers.
• Data-at-Rest Encryption for all sensitive information stored in our databases.
• Two-factor authentication (2FA) that is available and encouraged for all user accounts.
• 24/7 security monitoring with an automated intrusion detection system.
• Regular security audits by an independent and qualified third party.
• Role-based access control to ensure only authorised personnel can access specific data.
• Incident response plan that is comprehensive in addressing any data breach swiftly and effectively.

07 Data Retention Period

1xbe retains your personal data for as long as necessary to fulfil the purposes stated in this Policy or as required by law. Generally, our retention practices are as follows:

• Active account data: Retained for the duration your account is active and for the prescribed period following account closure.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with tax and financial legal requirements.
• KYC documents: Retained for the minimum period prescribed by the relevant regulatory body following account closure.
• Technical and security logs: Typically retained for 90 days to one year depending on security requirements.
• Support communications: Retained for two (2) years for reference and dispute resolution purposes.

Once the retention period expires, data will be securely deleted or anonymised in accordance with established procedures. Anonymised data may be retained longer for analytics and service improvement purposes.

08 Cookies & Tracking Technologies

The 1xbe platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and understand platform usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language selection and display settings to deliver a more personalised experience.
• Analytical Cookies: Helps us understand how users interact with the platform so we can improve it. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Detect suspicious activity and help protect your account from unauthorised access.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of our platform after a cookie notice means you consent to the use of cookies as described.

09 Your Rights as a User

As a 1xbe user, you have protected rights regarding your personal data. We fully recognise and respect the following rights:

To exercise any of the above rights, please contact the 1xbe customer support team through your account portal or the support ticket system. We will process your request within 30 calendar days. In complex cases, this period may be extended to 60 days with prior notice to you.

10 International Data Transfers

As 1xbe operates as a global platform, your personal data may be transferred and processed outside the country where you are located. This may occur when our servers or service providers are situated in other countries. In all cases of international transfer, we ensure protection equivalent to the standards set out in this Policy through lawful data transfer agreements and appropriate safeguards.

We only transfer data to countries or entities that provide an adequate level of data protection, or where appropriate safeguard mechanisms have been implemented, including internationally recognised standard contractual clauses.

11 Children's Privacy

The 1xbe platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that we have inadvertently collected information from a minor, we will take immediate action to delete that information and close the account in question.

If you believe a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

12 Privacy Policy Amendments

1xbe reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make significant changes, we will notify you via your registered email or by displaying a prominent notice on the platform before the changes take effect.

We encourage you to review this Policy periodically to ensure you are always informed of how we protect your information. The "Updated" date at the top of this document will reflect when the last amendment was made. Continued use of the 1xbe platform after amendments take effect constitutes your acceptance of the updated terms.