Frequently Asked Questions 1xbe — All Answers Here

You must be at least 18 years old to register and use the 1xbe platform. This is a mandatory requirement under our operating licence. During the KYC verification process, you will need to submit a valid identity document such as a MyKad or passport to verify your age and identity. Accounts found to be in violation of the age requirement will be suspended immediately.

KYC (Know Your Customer) is a mandatory identity verification process to protect your account and ensure platform security. You will need to submit:

• Identity document: MyKad, Passport, or a valid Malaysian Driving License.
• Proof of address: Recent utility bill or bank statement (not older than 3 months).
• Selfie with document: A photo of you holding your identification document for further verification.

The review process is usually completed within 24 to 48 business hours. KYC-verified accounts enjoy higher withdrawal limits and faster processing times.

No, each individual is only permitted to hold one account only at 1xbe. Holding multiple accounts violates our terms of service and may result in all associated accounts being suspended or permanently terminated, including any funds held within them. If you are experiencing issues with an existing account, please contact our customer support for assistance.

Log in to your account and go to the Account Settings or My Profile. From there, you can update your phone number, email address, and other personal details. Any changes to sensitive information such as your phone number require OTP verification on your current number first as an added security measure. Contact support if you no longer have access to your old number.

1xbe supports a variety of popular deposit methods in Malaysia:

• Local bank transfer (FPX): Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and more.
• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost.
• Instant deposit: Processed instantly and credited to your gaming account within minutes.

All deposit transactions are processed through SSL-encrypted, secure payment channels. The minimum deposit is RM 20 for most payment methods.

Deposits via FPX and e-wallets are typically credited to your account within 1 to 5 minutes after the transaction is successfully confirmed by the bank or payment provider. In rare cases involving third-party technical disruptions, the process may take up to 30 minutes. If your deposit has not been credited after 1 hour, please contact our customer support with proof of your transaction slip for an immediate review.

1xbe does not charge any fees for deposits. However, some banks or e-wallet providers may apply a small processing fee on their end. We recommend checking your bank's fee policy before making a deposit. Your full deposit amount will be credited to your gaming account with no deductions from 1xbe.

Log in to your account, go to the Wallet and select Withdrawal. Select your preferred withdrawal method (bank transfer or e-wallet), enter your bank account number or e-wallet ID, and enter the amount you wish to withdraw. Ensure the account holder name on your bank account matches the registered name on your 1xbe account to avoid processing delays. Withdrawal requests must be submitted before 3:00 PM for same-day processing.

Withdrawal processing times are as follows:

• Local bank transfer: 1 to 3 hours on business days.
• Touch 'n Go eWallet / GrabPay: 30 minutes to 2 hours.
• Weekends & public holidays: May take up to the next 1 business day.

Accounts that have completed KYC verification will receive priority in withdrawal processing. All requests are subject to standard security checks.

Withdrawal limits depend on your account verification status. For fully KYC-verified accounts, the minimum withdrawal limit is RM 50 while the daily maximum limit is RM 50,000. Accounts that have not completed KYC verification are subject to lower limits. For withdrawals exceeding the standard limit, please contact our customer support team for further assistance.

Withdrawals may be delayed or rejected due to several common reasons:

• KYC not completed or submitted documents are unclear.
• The bank account holder name does not match the registered name at 1xbe.
• Bonus wagering requirements have not been fully met.
• Account activity that triggers automatic security checks.
• Withdrawal amount exceeds the set daily limit.

Please check your email or in-account notifications for details on the reason for the rejection. Contact our support team if you need further clarification.

New 1xbe members are eligible for exclusive welcome bonus upon registering and making your first deposit. This bonus typically includes a percentage deposit match and free spins for selected slots. Terms and conditions apply, including minimum wagering requirements before the bonus can be converted to cash. Check the promotions page in your account for the latest offers, as promotions are updated regularly.

Wagering requirements refer to the number of times you need to wager the bonus amount before it can be withdrawn as cash. For example, if you receive a RM 100 bonus with a 10x wagering requirement, you need to place bets totalling RM 1,000 before the bonus is eligible for withdrawal. Not all games contribute at the same rate — slots typically contribute 100%, while baccarat may contribute only 10%. Check the detailed terms of each promotion in your account.

Yes, you can choose to opt out of bonuses when making a deposit. Simply leave the bonus code field empty or select the "No Bonus" option if available on your deposit form. Playing without a bonus means your winnings can be withdrawn at any time with no wagering requirements. This is a more flexible option for players who prioritise withdrawal freedom.

Log in to your account and go to Security Settings. Click the Two-Factor Authentication and choose your preferred method — either via SMS to your registered phone number or using an authenticator app such as Google Authenticator. Follow the on-screen instructions to complete activation. Once 2FA is enabled, every new login will require an additional OTP code on top of your password.

Act immediately if you suspect unauthorised access:

• Change your password immediately via the Forgot Password if you are unable to log in.
• Contact 1xbe customer support via live chat to temporarily freeze your account.
• Review your login history in account settings to identify any suspicious activity.
• Review and remove any unrecognised devices from your trusted device list.

Our security team operates 24/7 and will respond to security reports promptly.

Yes, data security is our absolute priority. 1xbe uses 256-bit SSL encryption for all communication between your browser and our servers. Your financial information is never stored directly — we use a PCI DSS-compliant payment tokenisation system. Your personal data will not be shared or sold to any third party without your consent, in accordance with our Privacy Policy.

1xbe offers extensive sports betting coverage spanning over 30 sports including football, basketball, tennis, badminton, e-sports, and more. Available betting markets include 1X2, Asian Handicap, Over/Under, Both Teams to Score (BTTS), multiple betting markets, and live in-play wagering during ongoing matches. Popular leagues such as the EPL, La Liga, Serie A, and the Malaysia Super League are covered comprehensively.

Live Casino connects you in real time with actual dealers or hosts via HD live video stream. You can interact with the dealer and other players while enjoying games such as Baccarat, Blackjack, Roulette, and Sic Bo. The experience closely mirrors the atmosphere of a real physical casino.

Regular Casino uses certified RNG-powered digital game software to ensure fairness. It is better suited for players who prefer to play at their own pace without time pressure. Both types offer a wide range of betting options, from very low minimums to high-stakes VIP tables.

Yes, many slot games at 1xbe offer demo or free play mode which allows you to try games without risking real money. Demo mode is highly useful for understanding game mechanics, bonus features, and strategies before playing with real money. However, Live Casino games and Sports Betting require a real deposit to participate.

The 1xbe app is available for Android and iOS. For Android, download the APK file directly from the official 1xbe website and ensure you have enabled "Install from unknown sources" in your phone's security settings. For iOS, search for the 1xbe app on the App Store using an appropriate regional Apple ID. The app is optimised for best performance on 4G and WiFi connections, supporting all features including live betting and withdrawals.

Try the following troubleshooting steps:

• Clear your browser cache and cookies, then try again.
• Try logging in using a different browser or incognito mode.
• Ensure your internet connection is stable and try switching from WiFi to mobile data or vice versa.
• Check whether your account is temporarily locked due to repeated failed login attempts — wait 15 minutes before trying again.
• Use the function Forgot Password to reset your password.

If the issue persists, contact our customer support via live chat and include a screenshot of the error message you received.

Yes, the 1xbe platform is fully responsive and web-friendly. You can access all features including Sports Betting, Live Casino, Slots, deposits, and withdrawals directly through the web browser on your mobile phone, tablet, or computer without installing any app. The site is optimised for the latest versions of Chrome, Safari, Firefox, and Edge. The browser experience is on par with the native app.

Live Casino requires a stable internet connection for high-quality video streaming. If you experience issues:

• Ensure your internet speed is at least 5 Mbps for the best experience.
• Close other browser tabs and applications that are using your internet bandwidth.
• Adjust the video quality to a lower setting in the game options.
• Resume gameplay — your betting session is saved if the connection drops unexpectedly.
• If you're on WiFi, try moving closer to the router or switch to 4G/5G mobile data.